We want you happy with your purchase and will gladly accept returns on all eligible products! A return handling fee will be applied for all eligible products returned for refund. Use our return app, its simple click here!
Once your eligible item is returned:
- A 10% return and handling fee for items is deducted. We will process your refund within 3-5 business days from processing your return.
Please keep in mind your bank may have a delay in processing your credit back to your account.
Return Product Eligibility
Products on raquel-welchwigs.com are new, overstock, open box, closeout, last call, clearance and discontinued items. However, not all items are returnable.
- In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Odor-Free (Any odors on the product will render the product ineligible)
- Item(s) must be returned within 30 days of receiving your original order.
Altered, Worn, Damaged, Discontinued, & Clearance items are not eligible for return.
If your product is ineligible for return, we will email you the option of:
- Returning the item(s) to you at your cost
- Donating the item(s) to a charity (receipt of donation available upon request).
Ineligible item(s) will be automatically donated 30 days after receipt if we do not otherwise receive direction from you.
NOTE: A wig hygiene guard is provided with every wig for use when trying the wig on. This helps to maintain the product’s eligibility for return.